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* Update support.md edited how to get to the help menu and added an image of the help overviw
25 lines
1.6 KiB
Markdown
25 lines
1.6 KiB
Markdown
---
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title: How do I get help or report a bug?
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category: troubleshooting
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---
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### Live Help
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For live help, you can join [our chat](https://chat.lbry.io) and post in the #help channel. Please share a detailed message with the issue you are experiencing. LBRY log files are a good source of information for us; you can learn how to [find them here](https://lbry.io/faq/how-to-find-lbry-log-file).
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## Help via Email
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You can also [email LBRY](mailto:help@lbry.io) with questions or issues. LBRY log files will help us better understand the issue you are experiencing, you can learn how to [find them here](https://lbry.io/faq/how-to-find-lbry-log-file) and attach with your email.
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### Reporting Issues
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To report an issue, you can do one of the following:
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1. Send us an email to [help@lbry.io](mailto:help@lbry.io) with the details of your issue or bug report. If it's troubleshooting related, please attach [your LBRY log file](https://lbry.io/faq/how-to-find-lbry-log-file).
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1. Go to the "Help" page of the app and then click the "Submit a Bug Report" button.
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1. If you're a developer or otherwise technical and want to interact with LBRY developers directly, you're welcome to open an issue directly on GitHub. Please try to open network or protocol related issues [here](https://github.com/lbryio/lbry/issues) and interface, usability, and other application related issues [here](https://github.com/lbryio/lbry-app/issues). The penalty for getting this wrong is a mild shaming. We would appreciate a quick search to see if similar issues already exist, as well.
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