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Update startup-troubleshooting.md (#764)

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* Update startup-troubleshooting.md
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Clement 2018-09-17 14:33:37 +00:00 • committed by Thomas Zarebczan
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content/faq/startup-troubleshooting.md
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@ -21,6 +21,7 @@ LBRY operates on a couple of different ports, and if there are conflicts/firewal
- Port 50001 wallet connection fails. This issue would reveal itself in the log file. Typical things to check would be firewall/security settings that may block this connection.
- On Linux, LBRY may fail to start(home page won't load, missing authentication token in Help) because of missing authentication capability. Please see [GitHub issue](https://github.com/lbryio/lbry-desktop/issues/386) or possible workaround below.
- On Windows, LBRY may fail to start because of non-ASCII characters in your Windows username. Check your c:\users\<username> path to see if there are any such characters. Please see [GitHub issue](https://github.com/lbryio/lbry/issues/794) or workaround below.
- If don't see the LBRY app starting up at all, run LBRY.exe with command prompt to further debug the problem. Navigate to the installation path eg. `C:\Program Files\LBRY` for x64 and `C:\Program Files (x86)\LBRY` for x86, type `LBRY.exe` and hit enter for the app to launch. This will show any errors the app has starting up. If you need assistance fixing them, please [reach out to us](https://lbry.io/faq/support).
### LBRY used to work previously, but now it won't start
First and foremost, please ensure you are on the [latest version](https://lbry.io/get) of LBRY. Reinstalling the latest version may alleviate some start-up issues. Before installing, either make sure no LBRY/lbrynet processes or simply reboot your computer.