From f763687e5298677b3005317326fb3bcf4b6dff9b Mon Sep 17 00:00:00 2001 From: Clement <38915222+ceoger@users.noreply.github.com> Date: Mon, 17 Sep 2018 14:33:37 +0000 Subject: [PATCH] Update startup-troubleshooting.md (#764) * Update startup-troubleshooting.md --- content/faq/startup-troubleshooting.md | 1 + 1 file changed, 1 insertion(+) diff --git a/content/faq/startup-troubleshooting.md b/content/faq/startup-troubleshooting.md index cc483e11..8da4689f 100644 --- a/content/faq/startup-troubleshooting.md +++ b/content/faq/startup-troubleshooting.md @@ -21,6 +21,7 @@ LBRY operates on a couple of different ports, and if there are conflicts/firewal - Port 50001 wallet connection fails. This issue would reveal itself in the log file. Typical things to check would be firewall/security settings that may block this connection. - On Linux, LBRY may fail to start(home page won't load, missing authentication token in Help) because of missing authentication capability. Please see [GitHub issue](https://github.com/lbryio/lbry-desktop/issues/386) or possible workaround below. - On Windows, LBRY may fail to start because of non-ASCII characters in your Windows username. Check your c:\users\ path to see if there are any such characters. Please see [GitHub issue](https://github.com/lbryio/lbry/issues/794) or workaround below. +- If don't see the LBRY app starting up at all, run LBRY.exe with command prompt to further debug the problem. Navigate to the installation path eg. `C:\Program Files\LBRY` for x64 and `C:\Program Files (x86)\LBRY` for x86, type `LBRY.exe` and hit enter for the app to launch. This will show any errors the app has starting up. If you need assistance fixing them, please [reach out to us](https://lbry.io/faq/support). ### LBRY used to work previously, but now it won't start First and foremost, please ensure you are on the [latest version](https://lbry.io/get) of LBRY. Reinstalling the latest version may alleviate some start-up issues. Before installing, either make sure no LBRY/lbrynet processes or simply reboot your computer.