---
title: How do I get help or report a bug?
category: troubleshooting
---

## Live community help

For live help, you can join [our LBRY Foundation community chat](https://chat.lbry.com) and post in the #help channel. This service is run by a non-profit foundation, not LBRY Inc, however LBRY team members are available to provide support.

## Help via email

You can also [email LBRY](mailto:help@lbry.com) with questions or issues. 

If you're using LBRY Desktop, LBRY log files will help us better understand the issue you are experiencing. You can learn how to [find them here](/faq/how-to-find-lbry-log-file) and attach with your email.

## Reporting issues

To report an issue, you can do one of the following:

- Send us an email to [help@lbry.com](mailto:help@lbry.com) with the details of your issue or bug report. If it's troubleshooting related, please attach [your LBRY log file](/faq/how-to-find-lbry-log-file).
- Go to the "Help" page of the app and then click the "Submit a Bug Report" button.
- If you're a developer or otherwise technical and want to interact with LBRY developers directly, you're welcome to open an issue directly on GitHub. Please try to open network or protocol related issues [on our sdk channel in github](https://github.com/lbryio/lbry/issues) and interface, usability, and other application related issues [going to issues over your platform of choice](https://github.com/lbryio) (such as [desktop](https://github.com/lbryio/lbry-desktop/issues)). We would appreciate a quick search to see if similar issues already exist, as well.