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add troubleshooting steps for Win 7

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Thomas Zarebczan 2018-12-17 16:02:57 -05:00 • committed by GitHub
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content/faq/startup-troubleshooting.md
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@ -8,7 +8,8 @@ Proper network connectivity, visibility, and access is a necessity for usage of
The first area to check for start-up issues is the [LBRY log file](https://lbry.io/faq/how-to-find-lbry-log-file). Except in extreme cases, a log file should be generated by the daemon startup process and will usually reveal clues on where to find problems.
If you are having issues syncing to the blockchain, please see [Stuck at blockchain sync](#sync).
If you are having issues syncing or displaying your balance correctly, please see [Stuck at blockchain sync](#sync).
### Connectivity and ports
LBRY operates on a couple of different ports, and if there are conflicts/firewall rules/security settings that prevent them from being utilized, the app/daemon will experience start-up issues. LBRY tries to employ port forwarding through the use of UPnP, which may be disabled on some routers. Either UPnP must be enabled, or you have to manually forward the ports below (3333 TCP and 4444 UDP) in order to fully take advantage of the LBRY network. Only 1 PC on a network can have an open outside port, so if you are running multiple PCs with LBRY, they will need to be configured manually.
@ -28,9 +29,10 @@ First and foremost, please ensure you are on the [latest version](https://lbry.i
- Try clearing your your blockchain data and headers in the [lbryum/lbc_mainnet folder](https://lbry.io/faq/lbry-directories)
- On Windows, if you get stuck on the green "Starting daemon" screen, the lbrynet-daemon file may be missing. The workaround is to re-run the [latest](https://lbry.io/get) LBRY installation file and try again.
- On Windows 7, if you can't get the app to start, you may need to apply [this Windows patch](https://www.microsoft.com/en-us/download/confirmation.aspx?id=49093&fbclid=IwAR2Gl1Qay34-_NnHpOSZm0VqMC9CQFish4vYXf4AQQ01cnJeE9ZDHdmInv0).
- On older MAC installations, you may run into an issue with the daemon shutting down immediately. Please see [this GitHub issue](https://github.com/lbryio/lbry-desktop/issues/291) for troubleshooting.
- On older Linux/Mac installs you may see `Cannot read property 'match' of undefined`. Install the [latest version](https://lbry.io/get) to fix this.
- Other typical startup troubleshooting would be to ensure that the LBRY app or the lbrynet-daemon process is not already running in the background. If the processes cannot be killed, a restart of your computer may be required.
- Other typical startup troubleshooting would be to ensure that the LBRY app or the lbrynet process is not already running in the background. If the processes cannot be killed, a restart of your computer may be required.
### Known startup issues and workarounds
#### Stuck at blockchain sync or wallet issues {#sync}