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FAQ changes for phone verification (#343)

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* add phone verification note

* create initial phone FAQ
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Thomas Zarebczan 2018-01-30 16:20:24 -05:00 • committed by GitHub
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content/faq/identity-requirements.md
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@ -5,7 +5,7 @@ category: other
### Why We Ask
LBRY controls millions of credits that it wants to get into the hands of content creators and content consumers.
LBRY controls [millions of credits](https://lbry.io/faq/credit-policy) that it wants to get into the hands of content creators and content consumers.
Unfortunately, when you try to give stuff away for free, people will abuse it.
@ -19,7 +19,7 @@ Your card information is submitted directly to [Stripe](https://stripe.com), one
### What If I Don't Want To Provide It?
No problem! We've added two other verification methods - [YouTube Account Sync](https://lbry.io/faq/youtube) and manual verification via [Discord chat](https://chat.lbry.io). To begin manual verification, type **-new** in the #verification channel which will will create a ticket (channel) for your request. **Note: DO NOT message any team members or post in other channels about verification concerns. Rewards will only be granted on a 1 account per household basis**
No problem! We've added three other verification methods - [Phone Verification](https://lbry.io/faq/phone), [YouTube Account Sync](https://lbry.io/faq/youtube) and manual verification via [Discord chat](https://chat.lbry.io). To begin manual verification, type **-new** in the #verification channel which will will create a ticket (channel) for your request. **Note: DO NOT message any team members or post in other channels about verification concerns. Rewards will only be granted on a 1 account per household basis**
Otherwise, you are welcome to use the LBRY browser without providing any personal information. We just can't give you any rewards.

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content/faq/phone.md Normal file
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---
title: Why does the app ask for my phone number?
category: other
---
### Why we ask
LBRY controls [millions of credits](https://lbry.io/faq/credit-policy) that it wants to get into the hands of content creators and content consumers.
Unfortunately, when you try to give stuff away for free, people will abuse it.
Phone number verification provides another method for LBRY users to participate in the [rewards](https://lbry.io/faq/rewards) program.
### What if my phone number isn't working?
In order to combat abuse, certain prepaid services, Google Voice and other VOIP will be blocked for phone verification. If you are using one of these and having trouble, please see one of the [other verification methods](https://lbry.io/faq/identity-requirements).
### What if the LBRY app says my phone number already exists?
This usually means that there is another LBRY account/email address that's already associated with that number. If you are changing email addresses and need to link your accounts or you believe this is an error, please [reach out to us](mailto:help@lbry.io).