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mild improvements to how to get help article

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Jeremy Kauffman 2017-07-19 16:53:40 -04:00 • committed by GitHub
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content/faq/how-to-report-bugs.md
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@ -3,10 +3,18 @@ title: How do I get help or report a bug?
category: setup
---
For live help or to report a bug, please join [our chat](https://slack.lbry.io) and in the #help channel, post a detailed message with the issue you are experiencing. LBRY log files are a good source of information for us, you can [find them here](https://lbry.io/faq/how-to-find-lbry-log-file).
### Live Help
You can also send us an email to [help@lbry.io](mailto:help@lbry.io) with the details of your issue or bug report. If it's troubleshooting related, please attach [your LBRY log file](https://lbry.io/faq/how-to-find-lbry-log-file).
For live help, you can join [our chat](https://slack.lbry.io) and post in the #help channel. Please share a detailed message with the issue you are experiencing. LBRY log files are a good source of information for us, you can learn how to [find them here](https://lbry.io/faq/how-to-find-lbry-log-file).
### Reporting Issues
To report an issue, you can do one of the following:
1. Send us an email to [help@lbry.io](mailto:help@lbry.io) with the details of your issue or bug report. If it's troubleshooting related, please attach [your LBRY log file](https://lbry.io/faq/how-to-find-lbry-log-file).
1. Go to the "Help" page of the app and then click the "Submit a Bug Report" button. You can access the help page from inside of "Settings".
1. If you're a developer or otherwise technical and want to interact with LBRY developers directly, you're welcome to open an issue directly on GitHub. Please try to open network or protocol related issues [here](https://github.com/lbryio/lbry/issues) and interface, usability, and other application related issues [here](https://github.com/lbryio/lbry-app/issues). The penalty for getting this wrong is a mild shaming. We would appreciate a quick search to see if a similar issues already exist, as well.
To report a bug via the LBRY App, go to Help from the menu bar and then click the "Submit a Bug Report" button.
If you're a developer or technical, you're welcome to open an issue directly on GitHub - [Daemon related](https://github.com/lbryio/lbry/issues) or [Application related](https://github.com/lbryio/lbry-app/issues). Please do a quick search in both repositories to see if a similar issue already exists.