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update startup section with environment variables.
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Thomas Zarebczan 2018-11-24 11:09:08 -05:00 • committed by GitHub
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content/faq/startup-troubleshooting.md
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@ -17,11 +17,11 @@ LBRY operates on a couple of different ports, and if there are conflicts/firewal
- Port 50001 - LBRY wallet connections happen over port 50001. LBRY may fail to start if this port is blocked by a firewall or network rules.
### This is my first time running LBRY, and it won't start
- If don't see the LBRY app starting up at all, run LBRY.exe with CMD (command prompt) to further debug the problem. Navigate to the installation path e.g. `C:\Program Files\LBRY` for x64 and `C:\Program Files (x86)\LBRY` for x86, type `LBRY.exe` and hit enter for the app to launch. This will show any errors the app has starting up. The most common issue [is related to incorrect Windows environment variables](https://superuser.com/questions/1178674/wmic-is-not-recognized-as-an-internal-or-external-command-operable-program-or/1178758).
- Port 3333 already in use. This issue would reveal itself in the log file. You can see how to change this port [here](https://lbry.io/faq/how-to-change-port). If the port is properly forwarding, you are able to successfully see port 3333 open on this [port checker tool](http://www.canyouseeme.org).
- Port 50001 wallet connection fails. This issue would reveal itself in the log file. Typical things to check would be firewall/security settings that may block this connection.
- On Linux, LBRY may fail to start (home page won't load or missing authentication token in Help) because of missing authentication capability. Please see [GitHub issue](https://github.com/lbryio/lbry-desktop/issues/386) or a possible workaround below.
- On Windows, LBRY may fail to start because of non-ASCII characters in your Windows username. Check your C:\users\<username> path to see if there are any such characters. Please see [GitHub issue](https://github.com/lbryio/lbry/issues/794) or workaround below.
- If don't see the LBRY app starting up at all, run LBRY.exe with CMD (command prompt) to further debug the problem. Navigate to the installation path e.g. `C:\Program Files\LBRY` for x64 and `C:\Program Files (x86)\LBRY` for x86, type `LBRY.exe` and hit enter for the app to launch. This will show any errors the app has starting up. If you need assistance fixing them, please [reach out to us](https://lbry.io/faq/support).
### LBRY used to work previously, but now it won't start
First and foremost, please ensure you are on the [latest version](https://lbry.io/get) of LBRY. Reinstalling the latest version may alleviate some start-up issues. Before installing, either make sure there are no running LBRY/lbrynet processes or simply reboot your computer.