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Minor updates

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Added some minor things that users have asked about
- if already logged i, use sync from settings
- added the email address to use
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keikari 2022-01-03 00:25:19 +02:00 • committed by GitHub
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content/faq/how-to-change-email.md
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@ -6,12 +6,12 @@ category: troubleshooting
In certain cases, you may want to change the email connected to your account. Changing email for Odysee.com and LBRY is actually process of merging accounts and deleting access from old one. You'll need to merge accounts yourself, by using the LBRY desktop app https://lbry.com/get In certain cases, you may want to change the email connected to your account. Changing email for Odysee.com and LBRY is actually process of merging accounts and deleting access from old one. You'll need to merge accounts yourself, by using the LBRY desktop app https://lbry.com/get
## Changing email on the desktop app ## Changing email on the desktop app
1. Sign in with the old email, and make sure that you have "Backup your account and wallet data" checked. 1. Sign in with the old email, and make sure that you have "Backup your account and wallet data" checked. (In case you are already signed in, make sure that you have enabled *Sync* from *Settings*.)
1. Sign out. 1. Sign out.
1. Sign in with the new email, and make sure that you have "Backup your account and wallet data" checked. 1. Sign in with the new email, and make sure that you have "Backup your account and wallet data" checked.
1. Your accounts are now merged. You can confirm this by login in to odysee.com with the new email. You should be able to control your channels from the new account. 1. Your accounts are now merged. You can confirm this by login in to odysee.com with the new email. You should be able to control your channels from the new account.
1. Send email to us, and we will do the clean up on our side, moving verification status to the new email, deleting access from old email, etc. 1. Send email to us at help@odysee.com or help@lbry.com, and we will do the clean up on our side, moving verification status to the new email, deleting access from old email, etc.
**Example:** "I've merged my accounts. Please delete the access from my old account \<old-email\> and move my verification status to the account \<new-email\>." **Example:** "I've merged my accounts. Please delete the access from my old account <old-email\> and move my verification status to the account <new-email\>."
*Note:* To prevent users from causing harm to other users, we require the email to be sent from the **old email**. *Note:* To prevent users from causing harm to other users, we require the email to be sent from the **old email**.
@ -28,7 +28,8 @@ If you sign out of the LBRY desktop app and back in with a different email, **th
1. Scroll down to find `LBRY Browser` 1. Scroll down to find `LBRY Browser`
1. Click on it and select storage. Click `Clear data` 1. Click on it and select storage. Click `Clear data`
1. Launch the LBRY app. It should ask for your new email 1. Launch the LBRY app. It should ask for your new email
1. Close app and backgorund services and [restore](https://lbry.com/faq/how-to-backup-wallet#android) the backed up wallet. 1. Close app and background services and [restore](https://lbry.com/faq/how-to-backup-wallet#android) the backed up wallet.
1. Send email to us, and we will do the clean up on our side, moving rewards status to the new email, deleting access from old email, etc. 1. Send email to us at help@odysee.com or help@lbry.com, and we will do the clean up on our side, moving verification status to the new email, deleting access from old email, etc.
**Example:** "I've merged my accounts. Please delete the access from my old account <old-email\> and move my verification status to the account <new-email\>."
*Note:* To prevent users from causing harm to other users, we require the email to be sent from the **old email**. *Note:* To prevent users from causing harm to other users, we require the email to be sent from the **old email**.