From 021f309a7f53501d3886f8f1820c1cac1e5cbe49 Mon Sep 17 00:00:00 2001 From: Brinck Slattery Date: Mon, 8 Jan 2018 15:47:58 -0500 Subject: [PATCH] Update 152-why-do-tech-giants-abuse-their-users.md --- content/news/152-why-do-tech-giants-abuse-their-users.md | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/content/news/152-why-do-tech-giants-abuse-their-users.md b/content/news/152-why-do-tech-giants-abuse-their-users.md index 6c2086bd..72bb6be4 100644 --- a/content/news/152-why-do-tech-giants-abuse-their-users.md +++ b/content/news/152-why-do-tech-giants-abuse-their-users.md @@ -1,13 +1,14 @@ --- author: jeremy -title: 'Why Do Tech Giants Abuse Their Users? (Protocols Not Platforms Pt. 1)' +title: 'Why Do Tech Giants Abuse Their Users?' date: '2019-01-01 00:00:00' --- +_(Protocols Not Platforms - Pt. 1 of 2)_ Whether it’s purposefully crippling mobile experiences, hard selling upgrades and add-ons, or shuttling users to pre-selected partner companies, every major tech company seems to proactively damage user experience. In a competitive market, this sort of customer abuse shouldn’t happen. But before we get to the why, let's define the problem. -## The Problem: Every large consumer internet company actively works to make a user’s experience worse. +## _The Problem: Every large consumer internet company actively works to make a user’s experience worse._ And it's not just the cable and phone companies that immediately spring to mind as monopolistic monsters engaging in this behavior - internet favorites like Reddit, Facebook, and YouTube are all guilty.